Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Assisted Transfer won't follow "Next" result path

Assisted Transfer won't follow "Next" result path

Assisted Transfer won't follow "Next" result path

Hello everyone!

IPO 9.1.12 build 213

I'm using an Assisted transfer module in VM Pro and need to follow the "Next" result path. I have enabled "Complete Sequence" on the Start Point, but no matter what I try, once a call is answered, or disconnected, the Next path isn't followed.

I suspect the Next result supposed to be followed when the call is *answered* because when the call is picked up, System Status shows the connection to VM dropped. Either way, it's not working for me. Unfortunately, it's essential for Next to be followed for my call flow to work properly.

I've tried various timeout settings on the Complete Sequence but that doesn't make a difference.

DbgView doesn't report any related error from what I can tell.

Any ideas?

RE: Assisted Transfer won't follow "Next" result path

I suspect that since it will transfer the call if answered, it will not continue after that point, although it might be a bug.

Why do you want it to continue after the call is answered?

"Trying is the first step to failure..." - Homer

RE: Assisted Transfer won't follow "Next" result path

Hmmm. The Assisted Transfer help file says:
Route the call to a following action in the call flow. This connection can be followed even after the caller has hung up if the Start action option Complete sequence has been selected.

I read this to mean that regardless of transferring the call or if the caller hangs up, this path will be followed as long as Complete Sequence is selected on the Start Action.

I've built a pretty complex call distribution system based on database queries and need to log the extension that successfully answered the call. Without being able to record who successfully answered the call, I can't update the database with that info, which is the whole point of this project.

RE: Assisted Transfer won't follow "Next" result path

dbgview should something if you put the loglevel to Verbose.

But you might need to ask Avaya if the behavior is intended or not.

"Trying is the first step to failure..." - Homer

RE: Assisted Transfer won't follow "Next" result path

I just remembered that I never reported back the solution. Turns out that "Complete Sequence" must be checked/enabled on EVERY start module in the call flow. I have multiple modules calling each other and while I had "Complete Sequence" enabled for the module with the Assisted Transfer action, I did *NOT* have it enabled for the prior/upstream module(s).

I spent an inordinate amount of time figuring this out; hopefully, it helps someone.


Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close