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Soft phone IX client and Essential edition issue

Soft phone IX client and Essential edition issue

Soft phone IX client and Essential edition issue

(OP)
IP500 V2 was upgraded from 9.0.4 to 11.0.4 SP3.

I have have 5 softphone licenses

I cam having an issue getting The IX client to work. When I look at the User in Manager I have them set as BASIC user. All of the option below except Receptionist are greyed out and I can not select Enable Desktop/ Tablet Voip client. According to the documentation in order to run IX with Essential edition. I need to have a user built with a Basic profile and soft phone licenses.

I must be missing something. Any insight would be appreciated.

RE: Soft phone IX client and Essential edition issue

You will need office worker licenses and or power user licenses depending on the setup.

RE: Soft phone IX client and Essential edition issue

(OP)
Documents say in Essential edition it will work with Basic profile and soft phone licenses. But, I must be missing something.
I have it working at other locations with Office work and Power user licenses

RE: Soft phone IX client and Essential edition issue

Check to make sure the licences are active and aren't all allocated already, this may be why the option is greyed out.

You can't get Office Worker or Power User licences without upgrading to Preferred (VM Pro) Edition.

To get IX Workplace working with Softphone Licences you need to create a SIP extension for each user as it will not work in "simultaneous" mode with a Desk Phone

Hope this helps

“Some humans would do anything to see if it was possible to do it.
If you put a large switch in some cave somewhere, with a sign on it saying 'End-of-the-World Switch. PLEASE DO NOT TOUCH'.
The paint wouldn't even have time to dry.”

Terry Pratchet

RE: Soft phone IX client and Essential edition issue

The only way to make IX Workplace work with Essential Edition and soft phone license is to create a SIP extension for the user. You will not be able to enable it for an existing extension unless that extension is already a SIP device. I have a system I have been working on for weeks and Avaya has provided this information, even though there is documentation that seems to indicate otherwise. In my case, I have a H.323 extension and configured the user with Enable Desktop/Tablet VoIP client. It will log in but immediately disconnect. However, when I create a SIP extension it works perfectly. The workaround provided by Avaya was to create a SIP extension for the IX Workplace extension then use internal twinning to point the physical extension to the IX Workplace extension. This will not work either. Examples:

Extension 202 - 9608 phone, Basic user, softphone license installed on system, Enable Desktop/Tablet VoIP Client is checked. When attempting to log in extension 202 on IX Workplace client, client will log in for about 3 seconds then disconnect. Created SIP extension 209 and can log into IX Workplace on extension 209 with no problem.

Extension 202 - changed extension to SIP and used J169 phone, Basic user, client enabled in Manager. Installed IX Workplace app on laptop and can log into 202 with no problem. J169 will log out when IX Workplace app is logged in. When logging out of IX Workplace, you will just have to log back into desk phone as it will not automatically log back in.

When using Preferred edition this problem does not exist.

RE: Soft phone IX client and Essential edition issue

(OP)
Be nice if documentation was a bit clearer. Thanks for responses

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