×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

9.1 Hunt Group with Embedded VM

9.1 Hunt Group with Embedded VM

9.1 Hunt Group with Embedded VM

(OP)
inbound calls ring to HG200 and "Out of Service" it's set HG 201. However it plays HG200 VM gteeting if unanswered by HG 201. Same happens it I use "night service" in HG200. Customer requires 200 and 201 to have VM's
Help Please

RE: 9.1 Hunt Group with Embedded VM

Standard IP Office behaviour. If a call goes to voicemail, it goes to the mailbox of the call's original target on the system.

Workarounds depend on what the full scenario is.

- Use time profiles to change the routing of the calls so out of hours they go to 201 in the first place.

- Give whoever has message waiting indication for 200's mailbox, message waiting indication for 201 as well.

Stuck in a never ending cycle of file copying.

RE: 9.1 Hunt Group with Embedded VM

Make a short code *601 / Voicemail Collect / "#"201 so you can reach mailbox 201 by dialing *601

Make a phantom user, 601, FWDtoMbx201, and unconditionally forward (including hunt group calls) to *601 (test that dialing 601 reaches mailbox 201)

Make a SEQUENTIAL hunt group, 602, FWD2Mbx201, put x601 in as the only member (test that dialing 602 reaches mailbox 201)

Make hunt group 201 overflow to hunt group 602 after a number of seconds that is LESS than the voicemail answer time for hunt group 200 (test that calling 201 rings and then overflows to mailbox 201)

Call targets HG 200, it is OOS so goes to HG 201 instead, is not answered and overflows to HG 202, with member 601, forwards to *601, which is "#"201 and mailbox 201 answers

RE: 9.1 Hunt Group with Embedded VM

(OP)
thanks for the direction!

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close