avaya137xx
Technical User
It should allow for 3 seconds once a call is completed or transfer is completed before automatically being thrown into Auto in
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Several agents are being thrown into Auto in immediately after a call
- Thread starter avaya137xx
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AvayaTier3
Technical User
auto-in is an agent state. (auto-in after disconnect from acd call is normal)
manual-in is an agent state. (manual-in after disconnect from acd call is after-call work)
These can be activated on login with voice terminal button or feature-access code.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
manual-in is an agent state. (manual-in after disconnect from acd call is after-call work)
These can be activated on login with voice terminal button or feature-access code.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
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