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Several agents are being thrown into Auto in immediately after a call

thread690-1803687

Several agents are being thrown into Auto in immediately after a call

Several agents are being thrown into Auto in immediately after a call

(OP)
It should allow for 3 seconds once a call is completed or transfer is completed before automatically being thrown into Auto in

RE: Several agents are being thrown into Auto in immediately after a call

auto-in is an agent state. (auto-in after disconnect from acd call is normal)
manual-in is an agent state. (manual-in after disconnect from acd call is after-call work)
These can be activated on login with voice terminal button or feature-access code.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
http://bshtele.com

RE: Several agents are being thrown into Auto in immediately after a call

perhaps you are referring to "timed-after-call-work"? Perhaps you have "timed acw" set at 3 seconds on some hunt groups and not others? That would delay some from entering Auto-In after completing a call.

-CL

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