Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

UCM 11.1 Root Password not working.

UCM 11.1 Root Password not working.

UCM 11.1 Root Password not working.

I've upgraded a UCM from 11.0.4 to 11.1 as a clean install, I've not restored any backups. I can not log into root on the command line over SSH like I have in the past. I ssh into the UCM as Administrator and can authenticate fine then elevate up using 'admin' and authenticate fine then I go for the last step with 'root' but the password is rejected. I can change the root password from the Platform View, which now requires the current password to do. So I am typing it correctly as I can change it as much as I want.

I've reset the UCM and all that jazz, any one else got this issue?

RE: UCM 11.1 Root Password not working.

Thanks for letting me know, every choice Avaya makes is the worst.

RE: UCM 11.1 Root Password not working.

Avaya took remote root access away on purpose. Starting with 10.1
They are returning it in the next release.later this summer

Vmware environment use console access and log in with root and password.

UC module and app server connect monitor and login with root and password.

It works I've done it a dozen times already.

RE: UCM 11.1 Root Password not working.

Additional question.

Is there a way to listup current work around or listings like


So I can be more self efficient in troubleshooting things? I have access to other hardware vendors and they list current issues and patch notes in a very clear and easy way. But I've always found the Avaya Support Page to be a hot mess. The knowledge base is good and easy to navigate but say for example I want the 11.1 release notes, the only way I know is via downloads page and that's a lot of navigation and new windows.

RE: UCM 11.1 Root Password not working.

Work with a certified Avaya vendor or pay Avaya for maintenance.
Avaya gives nothing away. These notes are only accesses via sso login.

RE: UCM 11.1 Root Password not working.

I have one.

RE: UCM 11.1 Root Password not working.

Also root access was removed from one of the 11.0.4 builds, I know there is more than one. I've logged into several 11.0.4 systems as root and only had this issue on 11.1. So the original build on 11.0.4 didnt have this change.

RE: UCM 11.1 Root Password not working.

Heres document number

Doc ID #
IP Office: Root Login Fails In 11.1, 11.0 A SOLN347582

" by popular demand, remote root access will be reinstituted starting with and 11.1.1(Summer 2020)" returned access. Avaya advised us not to use it for stand alone systems for various reasons.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close