Phone Manager Pro extension dont load
Phone Manager Pro extension dont load
(OP)
Hi eveyone, my name is Mariano and we have a trouble here.
we have 7 PM pro licences, and 6 Desktop PC (Windows 7 32bits) with Phone Manager Pro.
The issue is that.
I dont know why the machines, lost Pro, if someone log in with pro, its difficult to explain.
PC1 PC2 PC3 PC4 PC5 PC6 all with PM pro
off on on on on on
IF
PC1 PC2 PC3 PC4 PC5 PC6 pm pro on PC6 lost and is Phone Manager Lite
on on on on on on
its like there 2 stuck licences.
How can i watch that? on Manager there are only 6 extension with pro activated, but fot the system there are 8?
DEBUG
https://files.engineering.com/getfile.aspx?folder=...
XML
https://files.engineering.com/getfile.aspx?folder=...
MANAGER SETTINGS

Thanks
we have 7 PM pro licences, and 6 Desktop PC (Windows 7 32bits) with Phone Manager Pro.
The issue is that.
I dont know why the machines, lost Pro, if someone log in with pro, its difficult to explain.
PC1 PC2 PC3 PC4 PC5 PC6 all with PM pro
off on on on on on
IF
PC1 PC2 PC3 PC4 PC5 PC6 pm pro on PC6 lost and is Phone Manager Lite
on on on on on on
its like there 2 stuck licences.
How can i watch that? on Manager there are only 6 extension with pro activated, but fot the system there are 8?
DEBUG
https://files.engineering.com/getfile.aspx?folder=...
XML
https://files.engineering.com/getfile.aspx?folder=...
MANAGER SETTINGS

Thanks
RE: Phone Manager Pro extension dont load
IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN
RE: Phone Manager Pro extension dont load
RE: Phone Manager Pro extension dont load
IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN
RE: Phone Manager Pro extension dont load
line not voip
7 phone manager pro
and only could use 5
System Status said 7 own / 5 used
Manager 6 extension with pro
RE: Phone Manager Pro extension dont load
IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN
RE: Phone Manager Pro extension dont load
but lines are not IP
PHONE MANAGER
https://files.engineering.com/getfile.aspx?folder=...
RE: Phone Manager Pro extension dont load
See derfloh's comments about setting the exact IPO address.
RE: Phone Manager Pro extension dont load
call center use pro to see queue waiting calls, and some buttons.
i left on the last post photo about my manager
its an oldie system
RE: Phone Manager Pro extension dont load
sYSTEM STATUS say lite on 2005 2006 extensions
and 6/7 in use
But Manager -> PRO on this extensions
RE: Phone Manager Pro extension dont load
IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN
RE: Phone Manager Pro extension dont load
RE: Phone Manager Pro extension dont load
for the system there are all in use, so when a pro extension connect on PM, the system said "well all licenses in use, you cant use pro. you have 0 left" but not, systemstatus show 6/7 // and now, there are 2 licenses unusuable, but the system said Active for the 7 liceses
RE: Phone Manager Pro extension dont load
IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN
RE: Phone Manager Pro extension dont load
where do you say?
RE: Phone Manager Pro extension dont load
IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN
RE: Phone Manager Pro extension dont load
tell me if you need any log or something
RE: Phone Manager Pro extension dont load
If the PC was "shut down" normally the license was released immediately.
PM Pro licenses are concurrent, you can have more than 7 users assigned to them but the first users to open Phone Manager will grab them.
Hope this helps.
“Some humans would do anything to see if it was possible to do it.
If you put a large switch in some cave somewhere, with a sign on it saying 'End-of-the-World Switch. PLEASE DO NOT TOUCH'.
The paint wouldn't even have time to dry.”
Terry Pratchet
RE: Phone Manager Pro extension dont load
We only have 7 licenses reverved for 6 extension (one more in the future).
and only 6 use PM pro.
We change all CPUs and the error persist, my doubt is: the license is linked to an extension or an ID Machine?
i ask the 6 users to shutdown machines at night to restart de the server and the UCs.
Do you say that this could work?
because its strange that i cant use all licenses.
RE: Phone Manager Pro extension dont load
format server and resintall from 0 everything, uploading backups could solved the problems?