×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Call Queueing

Call Queueing

Call Queueing

(OP)
Hello for all ,Please how can configure the call be answered by DISA and distribution to ICD Groups if agents busy or no answer the caller hear message busy extension and estimate the times and if extension become free the call transfer to her in PBX (KX-NS500)

RE: Call Queueing

There are 3-4 stages in that question

For estimate of time in the queue you will need the call centre licence

On the disa, do you want dial one for x option or play a message and go to a group of users

RE: Call Queueing

(OP)
Hi Obtsystems ,
My question is about play a message and go to a group of users .
Thank You .

RE: Call Queueing

If you setup a group with no members and set queue table, first sequence is to be the ogm message number with the recording, then second sequence is overflow
In that group set overflow no answer to the group number with the members in it. It will play the message and then send the csll to the other group

RE: Call Queueing

(OP)
Dear Obtsystems ; Dear Kizo ,

Thank You So Much .

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close