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ACD on 1416 Digital Phone
- Thread starter gwmyers
- Start date
ACD can be used on just about any phone.
CMS is not required for reports, you can get some basic reporting from internal BCMS commands in CM. The 'list bcms' commands will give you some stats but will only stay on the server for so long (daily stats by half hour will be overwritten in 12 hours) weekly stats last a week.
CMS is not required for reports, you can get some basic reporting from internal BCMS commands in CM. The 'list bcms' commands will give you some stats but will only stay on the server for so long (daily stats by half hour will be overwritten in 12 hours) weekly stats last a week.
- Thread starter
- #3
If your agents will only be using the phone interface to login/logout/aux work, then yes the 1400/1600 series will absolutely work. You can even do it from a 2500.
However, if your agents will be using One-X Agent or Agent for Desktop, the 1400/1600 series will not work. You will need 9600, 6400, 4600, or 2400 series phones.
However, if your agents will be using One-X Agent or Agent for Desktop, the 1400/1600 series will not work. You will need 9600, 6400, 4600, or 2400 series phones.
- Thread starter
- #6
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