×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Getting number of caller into a Split Skill

Getting number of caller into a Split Skill

Getting number of caller into a Split Skill

(OP)
Hi all,

I am wondering if it is possible to get the phone number of the person that called into our split/skill queue. Not the phone number of the queue but the phone number of the person making the call.

I looked in call_rec at dialed_digits but the numbers that return seem odd 1002257 is an example. I am trying to get to 555-555-5555

Thanks in advance

RE: Getting number of caller into a Split Skill

do you have a call accounting system?

ACSS IP Office AIPS IP Office

RE: Getting number of caller into a Split Skill

(OP)
I am not sure what you mean. I am using SQL Workbench and writing sql against the call_rec table. But when I try and find the number of the caller to the queue at the agent level, it seems to only show the VDN the call came in on and not their actual phone number. Is there a way to find the phone number of the caller?

RE: Getting number of caller into a Split Skill

yes a call accounting system

ACSS IP Office AIPS IP Office

RE: Getting number of caller into a Split Skill

(OP)
we use avaya CMS Supervisor

RE: Getting number of caller into a Split Skill

no cms will not give you the callers number, you need a good call accounting system.

ACSS IP Office AIPS IP Office

RE: Getting number of caller into a Split Skill

In CMS Supervisor, goto Commands, Reports, Other, select Call Records and enter in the date/time criteria.

That report will show you the Calling Party number.

I have code that grabs that report every 5 mins, dumps into SQL and allows the Call Center to search (by agent, number, etc.)

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close