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IVR prompt digits are not responding when pressed on Avaya ACCS

thread1831-1800713

IVR prompt digits are not responding when pressed on Avaya ACCS

IVR prompt digits are not responding when pressed on Avaya ACCS

(OP)
Hello,

Has anyone experienced this issue as it is quite strange.

I have installed ACCS before but this is the first time i am experiencing this.

The digits on the IVR are not responding, even on the logs it is not returning values.

I have tested with default Call flow as well but its same result.

The version is shown below:

ACCS Release 7.1
Aura Media Server 8.0
WEBLM 8.0

Thanks in advance

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