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IVR prompt digits are not responding when pressed on Avaya ACCS

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Dammy12

Dammy12

Technical User
Mar 12, 2019
34
CA
Hello,

Has anyone experienced this issue as it is quite strange.

I have installed ACCS before but this is the first time i am experiencing this.

The digits on the IVR are not responding, even on the logs it is not returning values.

I have tested with default Call flow as well but its same result.

The version is shown below:

ACCS Release 7.1
Aura Media Server 8.0
WEBLM 8.0

Thanks in advance
 
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