Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Avaya IPOCC to ACCS

Status
Not open for further replies.

Irshad78

IS-IT--Management
May 16, 2016
110
SA
Dear Team

Appreciate your support.

We are migrating from Avaya IPO 500 V2 and Avaya IPOCC Environment to Avaya IPO Server Edition and Avaya ACCS.

Currently Our Call Center Call Flows were configured in Voice mail from there the call is forwarded to Specific Destination in Avaya IPOCC.

In Avaya IPOCC It will Check Agents Availability, if Available, call will be assigned to Agents or else call will remain in Queue till agents are available.
Now coming back to Avaya ACCS how can I achieve this?

I have already created CDN’s, Skillsets and Supervisors and Agents. I am struck with scripting. i.e. how to collect the call coming from VMPro and assigned to skillset.

Regard
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top