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Can't register sip-phone - IP Office 11.0.4.2.0 build 58

Can't register sip-phone - IP Office 11.0.4.2.0 build 58

Can't register sip-phone - IP Office 11.0.4.2.0 build 58

(OP)
Hello,
I feel so stupid. I upgraded an old customer to be able to buy a third party endpoint for a doorphone.

Trying to register the account and all I get is 405 Method not allowed whether I put the correct password in or not.
Is there some new settings in security-settings or tickbox somewhere?

I have tried from the doorphone itself, microsip and startrinity client.

License is valid and SIP-Registrar Enable is ticked. I don't see the options for blacklisting agents like I have on my server edition..


17:31:19 653475mS SIP Rx: UDP 192.168.0.24:5060 -> 192.168.0.89:5060
REGISTER sip:192.168.0.89 SIP/2.0
Via: SIP/2.0/UDP 192.168.0.24:5060;rport;branch=z9hG4bKPjccf3d7d029504b07ab8457c46eabfc3b
Max-Forwards: 70
From: "880" <sip:880@192.168.0.89>;tag=62f78581aa14467085fc1d5303c25a71
To: "880" <sip:880@192.168.0.89>
Call-ID: 8a1193ba901d42e6a96cffa0c6637964
CSeq: 55454 REGISTER
User-Agent: MicroSIP/3.19.25
Contact: "880" <sip:880@192.168.0.24:5060;ob>
Expires: 300
Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
Content-Length: 0

17:31:19 653478mS SIP Tx: UDP 192.168.0.89:5060 -> 192.168.0.24:5060
SIP/2.0 405 Method Not Allowed
Via: SIP/2.0/UDP 192.168.0.24:5060;rport;branch=z9hG4bKPjccf3d7d029504b07ab8457c46eabfc3b
From: "880" <sip:880@192.168.0.89>;tag=62f78581aa14467085fc1d5303c25a71
Call-ID: 8a1193ba901d42e6a96cffa0c6637964
CSeq: 55454 REGISTER
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY
Supported: timer
Server: IP Office 11.0.4.2.0 build 58
Content-Length: 0
To: "880" <sip:880@192.168.0.89>


BR

RE: Can't register sip-phone - IP Office 11.0.4.2.0 build 58

Stupid question... A SIP extension is created? And not a Avaya IP Endpoint license reserved?

Or only TCP is allowed in the LAN interface?

Or no 3rd party endpoint license available?

IP Office remote service https://www.fwilke.com/home
Fixed price SIP trunk configuration: https://www.fwilke.com/en/ip-office-sip-trunk-en/
CLI based cale blocking: https://blog.fwilke.com/ip-office-block-calls-from...
SCN fallback over PSTN: https://blog.fwilke.com/ip-office-scn-fallback/

RE: Can't register sip-phone - IP Office 11.0.4.2.0 build 58

(OP)
I'm starting to wonder if something with the upgrade went wrong or if it's something with this new release..



Better pic: https://imgur.com/a/w8FcUlC

RE: Can't register sip-phone - IP Office 11.0.4.2.0 build 58

(OP)
Yeye also set up a user with extension 880. I have tried with 4,6 and 8 digit password on both extension and user. When something you have done hundreds of times suddenly doesn't work you don't know what to do :p

RE: Can't register sip-phone - IP Office 11.0.4.2.0 build 58

(OP)
Sooo I've tried so much stupid shit I don't even know what made it work.

I created a new user that got id 8021 instead of 8000, enabled remote worker, defaulted security settings and set everything to low 4 digits. I still got the same response from pbx but when I switched to TCP instead of UDP it finally turned 200.

RE: Can't register sip-phone - IP Office 11.0.4.2.0 build 58

So are you saying you resolved it?

RE: Can't register sip-phone - IP Office 11.0.4.2.0 build 58

(OP)
Yes. I have not been on site to test the actual doorphone but it seems ok.

RE: Can't register sip-phone - IP Office 11.0.4.2.0 build 58

We had the same issue ourselves today.

A full monitor trace have us the hint... It said that REGISTER is not allowed for line 17...

Situation was, that no SIP domain had been configured in the LAN interface AND line 17 is a SIP trunk to a fax server that works without registration.

Either the fax SIP trunk and the IPO SIP registrar where listening on UDP port 5060. IPO 'thought' that the register message has been for the trunk.

There are many possible solutions:
- use UDP for the SIP trunk and TCP for all phones (J, IX, third party phones and softphones)
- use a different port than 5060 in the SIP trunk to fax server than that one used for endpoint registration
- configure username/password on the SIP trunk
- configure different SIP domain for SIP trunk and phone registration

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

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