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Chronicall Reording Library Issue

Chronicall Reording Library Issue

Chronicall Reording Library Issue

I look after an IP500 on 10.1 with a UC110 module which has been using Xima Chronicall on version 3 for a while with no real problems.

I upgraded the Chronicall to version 4 and the UC110 no longer sends the voice recordings to the sftp server.
I can putty in and test the sftp connection and also use the VM Pro client to test and both work fine.

I spoke to Xima help and they have asked me to undo the Samba sharing which was required with the version 3
but is no longer required to transfer files in version 4.
I have disabled the Samba but suspect there is more to it than just disabling as files are still not transferring.

Does anyone here have any ideas ??


RE: Chronicall Reording Library Issue

Thanks for the reply.
The recording still has to be transferred to the recording library from the UC module to be processed , stored and associated with the cradle to grave details.

I just need to reverse the Samba installation process but haven't been able to work it out.


RE: Chronicall Reording Library Issue

atcom thats only available in the Avaya white label ACR, Xima still needs to use vmpro, vrtx, or port mirroring for call recording.

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