Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Rhinorhino on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Number unavailable

Status
Not open for further replies.
Daan Benschop

Daan Benschop

Systems Engineer
Joined
Nov 7, 2019
Messages
4
Location
NL
Good afternoon Everyone,

I'm having a problem with all my Avaya telephones.
We are having 1 number that we cannot call.
When we are trying to call that number, i'm getting the message that the number i have dialed is not regognized.
every other outgoing number is working fine.

and when i call the number with for example my mobile phone, then it is working fine

can someone please help me
 
Sort by date Sort by votes
You'll need a Sys mon trace with the filters applicable to the type of lines you're using. This is normally a line issue which would need to be raised with the provider.

If you can upload an example call we can tell you whats happening and why,
 
Upvote 0 Downvote
Thank you for your Post,
how can i start a Sys mon trace?

I'm sorry i'm not having much experience with Avaya
 
Upvote 0 Downvote
That may be a bit too advanced for you then.

Are you able to access System Status? Do you know what type of lines you have? Have you raised this to your line provider?
 
Upvote 0 Downvote
I have contacted the company that does the managing of our Avaya PBX and the provider.
Both are saying that there are no problems at our side,
but it is strange that i can call every other number and not this one number
 
Upvote 0 Downvote
I have acces to the Avaya site administration tool though
 
Upvote 0 Downvote
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

DiyFrea
  • Locked
  • Question Question
ACCS-CCMA 503 service unavailable
Replies
0
Views
401
DiyFrea
DiyFrea
Akram1978
  • Locked
  • Question Question
mask number for internal calls
Replies
3
Views
538
derfloh
derfloh
arell12
  • Locked
  • Question Question
Button Programming to dial number shows anonymous
Replies
3
Views
539
snowman50
snowman50
Mo. Abdullah
  • Locked
  • Question Question
Duplicated External number on the Avaya K175 screen.
Replies
0
Views
237
Mo. Abdullah
Mo. Abdullah
rsv23
  • Locked
  • Question Question
FAX setup for DID number
Replies
6
Views
860
rsv23
rsv23

Part and Inventory Search

Sponsor

Back
Top