Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Rhinorhino on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Phones Saying Button Features Invalid

Status
Not open for further replies.
quazimotto

quazimotto

Programmer
Joined
Mar 29, 2008
Messages
776
Location
US
Gentlemen,


Greetings! I have a IPO Ver 8.0 with 2 Combo Cards. My customer moved yesterday and I moved the system. When I fired it up all was well. I went home and came back this morning and several of the phone which good yesterday now say Button Features invalid. I rebooted. Same deal. Any ideas on how I can fix this?

Thank you,
Quaz
 
Sort by date Sort by votes
Turns out this was happening before the move.
 
Upvote 0 Downvote
Button Features Invalid usually shows up when there are no call appearances assigned - sometimes a User has none, the Call Appearances are assigned through User Rights, and the User has become removed from the rights group, or was hotdesked onto a User without appearances and is now hotdesked out.

Don't know why it would have been OK for you yesterday and not now, but maybe it rebooted overnight, logging out those users, and subsequent reboots won't change that.
 
Upvote 0 Downvote
Thanks for the come back, Tommy. I tried logging them, but no joy. Anything else I could try?



Quaz
 
Upvote 0 Downvote
I agree with TouchToneTommy. This is usually shown of the user has no call appearance buttons. Regardless of the reason that led into this situation.

IP Office remote service Fixed price SIP trunk configuration: CLI based cale blocking: SCN fallback over PSTN:
 
Upvote 0 Downvote
Derfloh,


Wie gehts? I listened to what Tommy said and checked user's rights and the users having the problem to insure that they all had the correct users rights. They did. So since the last service company used user's rights for button mapping, I took user's rights out of the equation and copied and pasted the button map to the 4 phones having the problem. So far so good. What do you think?

Quaz
 
Upvote 0 Downvote
I'm fine...

I would just try to configure at least two CA buttons for the user and ignore all the user rights.

You can also check in SSA if really the expected user is logged in at the phone.

IP Office remote service Fixed price SIP trunk configuration: CLI based cale blocking: SCN fallback over PSTN:
 
Upvote 0 Downvote
Thank you for the info, Guys. I appreciate it.!
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

JimFed
  • Question Question
Voicemail pro saying out of space
Replies
2
Views
202
JimFed
JimFed
JimFed
  • Question Question
Voicemail pro saying out of space
Replies
0
Views
102
JimFed
JimFed
JimFed
  • Question Question
Voicemail pro saying out of space
Replies
3
Views
180
JimFed
JimFed
pontim
  • Locked
  • Question Question
Certificate warning on 9641 phones
Replies
2
Views
438
pontim
pontim
P
  • Question Question
Physical Button to Play Message
Replies
2
Views
266
William C290
William C290

Part and Inventory Search

Sponsor

Back
Top