Upgrade UC Module from 9.1 to 11.0

Question

Upgrade UC Module from 9.1 to 11.0

j.flanagan (TechnicalUser)

(OP)

22 Oct 19 19:28

Okay, I've been doing some reading and research on this topic for a little while but there are some things that are still a bit foggy to me... from what I understand... you have to re image the UC module.
Download Avaya's USB creator
use that to format/create a USB drive (4gb at least)
then load the 11.0 iso file onto the drive
My question is... which of these is the file I need?

I think I attached a picture with the two downloads that im confused about.

Once I figure that and have the USB built then my prep work is done.
Once on site
Backup the UC module(I assume that means, call flows, modules, mailboxes, users, voicemails, and all that stuff)
Disable One-X portal for IP office logging
Use system status to shut down UCM
Insert USB(top port if there's 2)
Use system status to boot from USB
wait for the upgrade and cross fingers.

Anything else important I'm missing?

Once the UCM has been re imaged will it still contain all the call flows, mods, users, mailboxes, and messages? or will I need to reload that onto the UCM?

Any issues with going from 9.1 to 11?

Thanks for any input!

https://files.engineering.com/getfile.aspx?folder=78fa5996-46c5-4aa9-b4ef-a

Answer 1

[Post Deleted]

critchey (IS/IT--Management) · Answer 2 · 2019-10-22 19:38:28

The top one says: "Not required for installation or maintenance of the Unified Communication Module". Use the bottom one (#2).

You will lose all data on the UCM. I believe I have went from R9.1 to R11 without issues.

The truth is just an excuse for lack of imagination.

j.flanagan (TechnicalUser) · Answer 3 · 2019-10-22 19:48:45

Thanks for the clarification. What is the process for loading all the data back onto the UCM? file browse, copy, paste?

Nortel4Ever (Vendor) · Answer 4 · 2019-10-22 19:55:44

Hopefully you are trying to upgrade a V2 UCM. I've never had any success upgrading a V1 module, the last one I tried a couple of weeks ago became a paper weight.

As for backing up, use the VM Pro Client to save a copy of the .mdb file to your desktop and use WinSCP to get copies of the audio files in the Names, Greetings, and Wavs folders.

Okkie26 (Vendor) · Answer 5 · 2019-10-23 06:56:35

Or use the ftp backup procedure in VM pro client to your laptop.

j.flanagan (TechnicalUser) · Answer 6 · 2019-10-23 16:31:23

So, Im actually onsite for some other work today and I decided to see if I could access the UC Mod and just take a glance at it. The weird thing is from manager if I click the check box for the UC mod I can put in my administrator creds. and access the UC module. But if I browse to the address and try to access it via the web portal it doesn't like my log in and password. I get a "server not responding. it may not have fully started yet." error. Do i need to use different log in credentials or a different browser? I tried explorer and firefox.

joe2938 (Programmer) · Answer 7 · 2019-10-23 17:15:48

You should be web browsing to the uc module

j.flanagan (TechnicalUser) · Answer 8 · 2019-10-23 18:39:24

Yes, I tried that. I get to the login screen but when i put the user and password I get this message. "server not responding. it may not have fully started yet"

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Upgrade UC Module from 9.1 to 11.0