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extension is called from external number the main attendant phone and the extension phone rings
2

extension is called from external number the main attendant phone and the extension phone rings

extension is called from external number the main attendant phone and the extension phone rings

(OP)
Okay I have a conundrum whenever someone outside our organization call a particular number in our office both the attendant and the extension number rings.
At first I thought it was being forwarded but even if I un-forward calls by hitting feature # 4 it still rings on both phone.
I then thought maybe the voice mail is full so I delete the vm and reactivate it. It still rings on both phone. Please help

RE: extension is called from external number the main attendant phone and the extension phone rings

Maybe it’s ringing the huntgroup.

Go in to the Ipo Manager programme and remove the 2nd extension from the huntgroup

RE: extension is called from external number the main attendant phone and the extension phone rings

Start at the incoming call route associated with that telephone number, then look at dest tab.

RE: extension is called from external number the main attendant phone and the extension phone rings

What kind of trunking are you using,POTS lines or DID's?

RE: extension is called from external number the main attendant phone and the extension phone rings

(OP)
@snowman50 I thought of that unfortunately it's not when I checked

RE: extension is called from external number the main attendant phone and the extension phone rings

(OP)
@joe2938 can I do that using the phone to look at the call route

RE: extension is called from external number the main attendant phone and the extension phone rings

(OP)
@phonebuster
Pots

RE: extension is called from external number the main attendant phone and the extension phone rings

I would check some of these settings.
1.Lines> Select Line> Incoming Group ID- Determine which incoming call route to look at
2.Incoming Call Route> Route# for the lines Incoming Group ID > Destination- Determines where that line rings to. Check for duplicate routes with different destinations.
3.Users> Buttons- Check for Line App. buttons with immediate ring or cover keys for other users.

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