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3rd party IVR connects to nortel norstar cics

3rd party IVR connects to nortel norstar cics

3rd party IVR connects to nortel norstar cics

My pharmacy currently uses the nortel norstar cics phone system and a 3rd party IVR which is used for customers to refill prescriptions. The 3rd party IVR needs analog inputs from the phone system to work properly. How many ways can I make the IVR talk to the phone system? I did some research and found out that I might use analog terminal adapter (ATA) or nortel norstar voicemail interface (VMI) to make them work together, but I don't know if I'm in the right direction?

RE: 3rd party IVR connects to nortel norstar cics

Suggest you ask the IVR people, they would tell you the "requirements" for their product and what/which is compatible.


Toronto, Canada

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RE: 3rd party IVR connects to nortel norstar cics

Typically these IVRs connect on the phone line between the DMARC and the system CO input.

Marv ccna

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