Strange Caller ID

thephonelady · Sep 9, 2019

Customer switched from ATT POTS lines to Spectrum cable fed POTS lines. Ever since the cutover they have been getting random abandoned calls that come in with hieroglyphic looking Caller ID. It's definitely a Spectrum issue. The lines replaced 1 for 1. Has anyone ever seen this issue. I had a pic of the caller ID that was being received but deleted it a month ago. They are still having the issue. Wondering if anyone has heard of an issue like this. Of course after a few months, spectrum is saying it's not their problem!! Maybe aliens??? They're baaaack!!! [alien]

biv343 · Sep 10, 2019

I've run across that before. Only way I could prove it was the carrier was to connect one of those old caller ID boxes in parallel with the trunk, leave it in place and have the customer send pictures of what that box logged. Until I did that the carrier was insistent the problem was with the customer equipment. I have no idea what they changed to fix it but the problem did eventually go away.

Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Strange Caller ID

thephonelady

Vendor

biv343

Systems Engineer

Similar threads

Part and Inventory Search

Sponsor