Issue when call international number with DECT 3720-3725

Telephone Cloud IP · Sep 9, 2019

Hello,

I have a Avaya IP office 500 v2 (10.1.0.3.0)

The issue ocurrs when I try to call any international number through DECT Handsets (3720-3725), this calls fail when do the short code matching.

Already exists a short code for this tipe of calls: 00N
On System status & Monitor I see how only dial 00 and 2 or 3 digits more, and nothing more.

***Trough 16xx telephones the call works well (Find the short code match without problem)***

Best regards.

Telephone Cloud IP · Sep 10, 2019

Any idea, please?

derfloh · Sep 10, 2019

Try to do some traces in the master IPBS to see if the handset dials all digits and if the dialed digits are sent to IPO.

Need some help with IP Office?

https://www.fwilke.com/home

IP Office SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

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Issue when call international number with DECT 3720-3725

Telephone Cloud IP

Vendor

Telephone Cloud IP

Vendor

derfloh

Technical User

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