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Unable to upgrade after restoring older firmware

Unable to upgrade after restoring older firmware

Unable to upgrade after restoring older firmware

(OP)
I had to run an emergency "Restore Binaries and Configuration" operation to downgrade a IPO 500v2 control unit from R10.1.5 to R10.0.2 after a bad upgrade.

I want to re-try the upgrade now, but my IPO Manager Upgrade Wizard for R10.1.5 doesn't see the new firmware in the default working directory of "C:\Program Files (x86)\Avaya\IP Office\Manager". It reports the firmware as the previous R10.0.2 version even though the bin files are clearly from R10.1.5.

If I copy the files to a new directory and change my working directory, however, it will suddenly recognize them as the proper R10.1.5 firmware and allow me to update.

Is there something in IPO Manager Upgrade Wizard that prevents re-upgrades from the default working directory after a firmware downgrade?

I realize I can run the upgrade from a new directory, but I'd like to better understand how this software works before I launch the upgrade again. It's a bit frustrating -- it seems like there's a lot going on that's undocumented.

Thanks.

RE: Unable to upgrade after restoring older firmware

Its working as intended.
There was a tech bulletin out several years ago that stated PRIOR TO upgrading backup all your files/folders to a different directory then install the new firmware.
This way if you needed to downgrade you then point to the other folder where you have your backed up files/folders.

RE: Unable to upgrade after restoring older firmware

(OP)
Thanks! I have multiple backups, so I'm covered on that.

I did a little more research here, and discovered that even though the working/bin directory was set to C:\Program Files (x86)\Avaya\IP Office\Manager
it's actually storing/reading from C:\Users\<userID>\AppData\Local\VirtualStore\Program Files (x86)\Avaya\IP Office\Manager.

Per the docs, this is only supposed to happen in Windows 7, though, and I'm running Windows 10. So, I'm not sure what's happening here.

To keep things sensible, I am just going to change the working directories to something directly under my control and attempt to upgrade again.

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