Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


Unable to upgrade after restoring older firmware

Unable to upgrade after restoring older firmware

Unable to upgrade after restoring older firmware

I had to run an emergency "Restore Binaries and Configuration" operation to downgrade a IPO 500v2 control unit from R10.1.5 to R10.0.2 after a bad upgrade.

I want to re-try the upgrade now, but my IPO Manager Upgrade Wizard for R10.1.5 doesn't see the new firmware in the default working directory of "C:\Program Files (x86)\Avaya\IP Office\Manager". It reports the firmware as the previous R10.0.2 version even though the bin files are clearly from R10.1.5.

If I copy the files to a new directory and change my working directory, however, it will suddenly recognize them as the proper R10.1.5 firmware and allow me to update.

Is there something in IPO Manager Upgrade Wizard that prevents re-upgrades from the default working directory after a firmware downgrade?

I realize I can run the upgrade from a new directory, but I'd like to better understand how this software works before I launch the upgrade again. It's a bit frustrating -- it seems like there's a lot going on that's undocumented.


RE: Unable to upgrade after restoring older firmware

Its working as intended.
There was a tech bulletin out several years ago that stated PRIOR TO upgrading backup all your files/folders to a different directory then install the new firmware.
This way if you needed to downgrade you then point to the other folder where you have your backed up files/folders.

RE: Unable to upgrade after restoring older firmware

Thanks! I have multiple backups, so I'm covered on that.

I did a little more research here, and discovered that even though the working/bin directory was set to C:\Program Files (x86)\Avaya\IP Office\Manager
it's actually storing/reading from C:\Users\<userID>\AppData\Local\VirtualStore\Program Files (x86)\Avaya\IP Office\Manager.

Per the docs, this is only supposed to happen in Windows 7, though, and I'm running Windows 10. So, I'm not sure what's happening here.

To keep things sensible, I am just going to change the working directories to something directly under my control and attempt to upgrade again.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close