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Nortel Quality Monitoring CTI call direction not show up

Nortel Quality Monitoring CTI call direction not show up

Nortel Quality Monitoring CTI call direction not show up

(OP)
Hi Guys,

On Quality Monitoring i can't have outbound calls loaded into contact folder <Randomizer Rules>
All inbound calls can be found into contact folder , so this happen only for Outbound calls .
Have you guys already experience this issue .

Please help.


Thanks !

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