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NS700 Incoming Call Group - Forward to mailbox

NS700 Incoming Call Group - Forward to mailbox

NS700 Incoming Call Group - Forward to mailbox

Hello All,

I am a sole IT person attempting to make some small changes to our PBX without having to call our Phone technicians out for every little change. I have been granted the installer access / password.
At the moment we have two reception phones - when one is busy / away they set their mode to break / lunch mode then put the after hours switch on after hours - which diverts calls to a voice message.

I would like to be able to setup the call group so after 4 or 5 rings that it sends the call to a mailbox much the same as the after hours switch.

Where abouts would I be setting this?
Here are some of the settings that are currently set.

RE: NS700 Incoming Call Group - Forward to mailbox

Theres no routing for day mode?

What messaging UM or SVM?

RE: NS700 Incoming Call Group - Forward to mailbox

UM I believe we are using.
This is the day routing I believe. https://imgur.com/a/5xjToEY

I am not sure where I put the timer where it diverts to the VM mailbox however for the Day rings.

RE: NS700 Incoming Call Group - Forward to mailbox

You will need to add a destination in the day mode (usually a ICD group), create mailbox on the UM for the group no.

In overflow no answer, input 500 for day mode and add a delay timer with in the ICD group settings (20 secs should be adequate for a day time call).

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