I have a user setup that forwards all calls to an external call center for help with busy times. The auto attendent has a time profile setup for certain options that utilize this extension. With the way it is setup the it will take up 2 lines for the incoming and outgoing calls. The call doesn't drop once connected to the call center.
Is there a way to forward the call that would allow it to drop from our IPO once it is connected to the external number?
Red Flag Submitted
Thank you for helping keep Tek-Tips Forums free from inappropriate posts. The Tek-Tips staff will check this out and take appropriate action.
Reply To This Thread
Posting in the Tek-Tips forums is a member-only feature.