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Communication Manager GUI password Reset

Communication Manager GUI password Reset

Communication Manager GUI password Reset

(OP)
Hello All,

One of our client forget the CM login password. Server model is S8300 with G700 Gateway. Is there any ways to reset the CM password? They dont know the CM version as well. Best guess is in between CM 3.0 or 4. Refer the attached. Any help should be appreciated.

Thank you


RE: Communication Manager GUI password Reset

You need Avaya to reset this as they will have access via ASG. Assuming no auth file was installed you -might- be able to get in with the craft login, but that means they never finished the install.

RE: Communication Manager GUI password Reset

(OP)
But they DO NOT have an active support. In this case, Avaya support still help? If yes, how to contact them to get a support?

Thanks

RE: Communication Manager GUI password Reset

You can open time/material tickets with them. Going direct will be expensive but straight forward. You can also engage an Avaya partner and they can often get the same results for less $$.

RE: Communication Manager GUI password Reset

(OP)
Please dont mind me asking. How do I open a time/material tickets with them? Can you please paste the link for me?

Thank you,

RE: Communication Manager GUI password Reset

Create an Avaya account at https://support.avaya.com
If you have a SoldTo, provide it during the registration
After that open a ticket looking for a password reset and you'll have an option to choose "unentitled assets" when searching your specific asset to get support on. They should then contact you and you can work it out over the phone with them.

RE: Communication Manager GUI password Reset

(OP)
Great info. Thank you very much.

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