Hi, I have a difficult task that I need help with. I have a department who had a small group of users (9) who were calling overdue accounts and were getting little results. I then had an idea and created a bridged appearance with 3 local lines for each region they were calling and 3 people each shared. For example, if they were calling someone in New Mexico, they would hit the "New Mexico" bridged appearance and call the customers in New Mexico who were way past due on their accounts. I did the same for the other 2 regions (Oregon and Colorado for example). The problem I now have is that was very successful. People were answering and were paying since they saw a local number calling. Now that department wants to place that on 36 more agent phones. I do not have nor do I want to add that many DID's for this project. Is there any other way of doing this?
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