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Call Pilot Slow to Disconnect

Call Pilot Slow to Disconnect

Call Pilot Slow to Disconnect

(OP)
I recently did a complete re-initialization/re-install on a Call Pilot 100 VM system and a MICS. I did a pretty standard set-up on both the Call Pilot and the MICS. In accordance with the customers wishes, I set incoming calls to ring DN 221 4 times, then call forward to DN 236 for 4 rings, then if unanswered, the call routes to Voice Mailbox 236. Everything works, but when/if I get to the voice mail to leave a message, the voice mail takes (approximate) 15 seconds from the time I hang up until the call is released. You can see the line being held on the telephone, and there's a very long period of silence at the end of the message.
This type of problem used to be associated with [the lack of] an "immediate disconnect" signal from the LEC. However, when I called the carrier (Spectrum) they had no idea what I was talking about.... and they may truthfully not have anything to do with the problem. I have other MICS and CICS systems, along with Call Pilot VM systems on Spectrum service, and those systems do not have this disconnect delay. Therefore, I think that I have most likely incorrectly set some feature in either the Call Pilot or MICS, but I can't find anything that would appear to control disconnect times. Any assistance would be greatly appreciated. Thank you.

RE: Call Pilot Slow to Disconnect

Go into lines and look for Disconnect Supervision.



________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

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RE: Call Pilot Slow to Disconnect

(OP)
Thanks for the response curlycord. Are you referring to Lines in the Call Pilot or the MICS?

RE: Call Pilot Slow to Disconnect

The KSU, that's what the lines hook up to.

________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

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RE: Call Pilot Slow to Disconnect

(OP)
Thanks curleycord. I got a little sidetracked because the delay only occurs when a call gets into the voice mail. On any other incoming call (answered, or abandoned before it gets to voice mail) the disconnect seems normal, ie a couple of seconds. I took a quick look at Lines in the KSU yesterday and I didn't see anything referencing Disconnect Supervision.... but I'll look again.

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