×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Outbound CPN question

Outbound CPN question

Outbound CPN question

(OP)
Definity 9.5 (yes, I know this is very old).

A customer of mine is trying to set up a number for a "call in sick" line. They want it to ring out to a cell phone and then come back to Audix if not answered. No problem. Set up a station with a coverage path that covers to "r1" first, and then the Audix hunt group. Set up coverage remote with 9+cell number in slot 1.
When making test calls from outside, I can see on the trace that the call comes in, but when it tries to go back out to the cell number it gets an ISDN reject code 1164.
My thought was it was getting rejected because it was using whatever outside number you call in from as the outbound CPN on the attempted call to the cell. I tried calling in through remote access to make a test call to the cell number and that still uses the cell number I'm calling in from as the outbound CPN and it gets rejected as well. I tried setting the trunk group (PRI) to not send a calling party number and it still gets rejected with no CPN. I'm having someone go onsite next week to test with me, but does anyone know how to force the Definity to use the extension number I'm using for the "sick line" (actually the whole DID number via public-unknown-numbering) as the outbound CPN instead of the external number that's making the inbound call?

RE: Outbound CPN question

1st is Coverage Of Calls Redirected Off-Net Enabled? y under sys parm coverage?

RE: Outbound CPN question

(OP)
It is. Actually just figured out the problem about an hour ago. The customer had given us an invalid number for the cell phone. Once I had the correct cell number in the remote coverage table it worked fine. Go figure. Then, they actually figured out that's not what they wanted to do anyway. They wanted the calls to get answered by Audix immediately, have the user leave a message, and then have Audix outcall to the cell phone. All of which was actually already set up and working properly.

RE: Outbound CPN question

tks for the update

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close