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J169 - 11.0.2 - Cold Transfer Issue

J169 - 11.0.2 - Cold Transfer Issue

J169 - 11.0.2 - Cold Transfer Issue

Hi all,

I've searched the Avaya site and haven't seen anyone else with this issue, so I figured I'd double check here. I also looked through the handset guide and didn't see any setting that would be causing this.

I've got a J169 an am on 11.0.2. When my PM transfers me a call, I go to answer the phone and I have no audio, and the user can't hear me. I have to jump to the second appearance button and then back to the call in order for audio to flow. It's almost like it's auto holding when I pick up.

Anyone see this before? Some setting I'm overlooking, or a bug in the j169/11.0.2?


RE: J169 - 11.0.2 - Cold Transfer Issue

Avaya created a critical patch for that issue on SP2. If you open an Avaya SR they can provide you with the patch.

RE: J169 - 11.0.2 - Cold Transfer Issue

Rad! That's it.

Either I stink at searching Avaya's site, or their search algorithm is wonky.

I'll work with them to get that patch.

RE: J169 - 11.0.2 - Cold Transfer Issue

Here is a copy of the page on this issue.

IP Office: J100 Series Phones Have No Audio If Transferred Unsupervised
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Doc ID: SOLN331241
Version: 9.0
Status: Published
Published date: 01 Nov 2018
Updated: 29 Jan 2019

IP Office 11.0 SP1, SP2

J139, J169 and J179
Does not apply to J129

Problem Clarification
Blind transfer to J100 series phones have one-way speech or no speech ( internal or external calls ).

Putting the call on/off hold restores speech both ways

Software defect with 11.0 using J100 SIP phones.

CP available for 11.0 SP1 ( build 1) and 11.0 SP2 ( build 1) resolves issue investigated in JIRA IPOFFICE-145484, IPOFFICE-145429, IPOFFICE-144883:

Fix scheduled to be included in 11.0 SP3 (Spring 2019)
If you need a Critical Patch before 11.0 SP3, you must open a Service Request with Avaya

Other info:

The following workaround sometimes work: for SIP Extensions of Users B and C, the parameter "Allow Direct media Path" from VoIP tab is ticked, provided parameter "Re-invite supported" is also ticked.
The issue with J100 stimulus SIP phone is NOT reproducing on a J129 SIP phone that has the same J100 firmware, but has NOT stimulus feature.
Cold/Blind/Unattended transfers cause no audio. Using J139/J169/J179 phones.

IPOFFICE-145484 : PoweredByIPOffice 11.0GA / SP1 / SP2 using J-series phones as Remote Worker
- The user will press transfer, the extn#, and complete.
- The receiving user picks up the transferred call and has no audio with the external caller.
WORKAROUND: placing call on/off hold restores speech both ways.
STATUS: issue fixed by CP: in SP2 ( build 1) and in SP1 ( build 1)

IPOFFICE-144883 : Blind transfer to J-Series phone has no audio
SCENARIO: Blind transfer to J169 J179 phones have one-way speech ( internal or external calls ).
WORKAROUND: Putting the call on/off hold restores speech both ways.
STATUS: issue fixed by CP: in SP2 ( build 1) and in SP1 ( build 1)



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