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Visual Voicemail Chinese letters

Visual Voicemail Chinese letters

Visual Voicemail Chinese letters

Anyone run into this issue. When playig a voicemail in visual voicemail, it displays Chinese words/letters. They only appear when listening to the voicemail.
IPO 500v2 - build 23
VMPro - Build 1
Windows Server 2016

RE: Visual Voicemail Chinese letters

Whats the locale set to on the phone system?

What is the locale set to on the base ext?


Just another day in the life of ME

RE: Visual Voicemail Chinese letters

Thanks for the reply Manie3.

System = Locale - United States (US English)
Extension = Locale - Blank

Should I change the extensions Locale to match?

RE: Visual Voicemail Chinese letters

Either changing the extensions locale or disabling then re-enabling Visual VM resolved the issues.

Thank you Manie3.

RE: Visual Voicemail Chinese letters

Did this issue come back for you? We recently upgraded a client from R9.1 to R11 (same build as you) and changing the locale did not fix the issue. Neither did turning visual voicemail off/on. Even with a reboot. They get all the normal prompts, but in addition they get Asian letters above the prompts only when checking visual voicemail. They are using 9608's at this location. Wondering if this is a sp2 glitch?

RE: Visual Voicemail Chinese letters

I'm seeing it on 11.0 SP-2, J169 telephone.
PRI does not have Caller ID Name enabled, just number
The characters show up without any spaces between them, where the name of the caller would normally be

RE: Visual Voicemail Chinese letters

And there you go. Thanks Jeff!

RE: Visual Voicemail Chinese letters

Has anyone found a workaround on this yet, or will we just have to wait for 10.1 SP5 to come out? Changing the users locale and/or turning visual voicemail on/off did not work for us. IP500v2 R10.1.4

RE: Visual Voicemail Chinese letters

Does anyone know if the release 11 feature pack 4 fixes this issue with the Chinese characters being displayed in visual voice?

RE: Visual Voicemail Chinese letters

The doc says : not fixed in R11FP4, banzai!

RE: Visual Voicemail Chinese letters

Thank you sir.


RE: Visual Voicemail Chinese letters

“Fix is included in 11.0 FP4”

RE: Visual Voicemail Chinese letters

Richard, Are you saying that because you've tested it and verified it resolved the issue?

RE: Visual Voicemail Chinese letters

As Intrigrant stated according to Avaya's support site the fix is not included in Rel 11 FP 4

RE: Visual Voicemail Chinese letters

Telecomboy, that is from the release notes from FP4. I will find out today if it fixed it though. :)

RE: Visual Voicemail Chinese letters

Well I was wrong! Intrigant is correct. On my lab system with an analog line it looked fixed but I installed a new 500v2 on 11.0.4 with a sip trunk and the problem remains. Even better avaya said they dont have a patch for this version. banghead



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