I'm still here, and unfortunately, still without access to configure the CS1000 due to the password issue. Also, I made a slight mistake earlier where the version is concerned. It is VxWorks 5.5.1. The local service provider came and was unable to log into the system. They tried resetting the password with the system manager but with no success.
I find it strange that one line came up that is receiving calls and three lines to make calls out. Somehow there is a problem with the trunks on the system and no way to log in and correct the issue.
Thanks for all the help thus far.