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Norstar incoming calls pool

Norstar incoming calls pool

Norstar incoming calls pool

(OP)
Forgive me if this has been already addressed but searching through forum could not find anything related.

Service was recently upgraded and only changes that were made besides speed being increased were incoming from outside was upgraded to fiber demarc location unit was changed along with a media converter. Using same model router but different one where data and voice are provided at 10Mbps, prior to this it was 4.5Mbps. There are 10 external lines, problem we are having is when line 1 is in use and somebody calls in it does not go the next available line rather a beep is heard similar to call waiting. Call will just ring forever if no one picks up, Auto Attendant does not even answer unless Company is set to Closed. Prior to this normal operation would be that if line 1 is in use next incoming call will ring on next available line and so on, if call is not answered after 4 rings Auto Attendant answers. No problems with making calls, if a line is in use next outgoing call will select next available like normal, all sets are assigned Pool A. All incoming calls go to 221, Forward No Answer is not set, there is no Prime set. Hunt sequence was not changed when porting of numbers was completed, no wiring was touched (same amphenol from 66 was moved from old router to new), no changes to system (Call Pilot included) were made. Have shutdown system multiple times with no change, also if any external line is dialed (besides the primary number) it does ring at 221.

Is this something on our end or our provider? Believe I read somewhere it could be a card but am totally lost here.

System consists of 0X32 KSU w/6 port fiber MICS 4.0, M12X0 Trunk module w/3 cartridges, M0X16, Call Pilot 100, 1 M7324 w/ CAP and 35 M7310's

RE: Norstar incoming calls pool

Check with the carrier. It sounds like they may have added call waiting to your lines.

RE: Norstar incoming calls pool

(OP)
That would be the logical explanation wouldn't it. Will indeed find out if this is the situation, thanks.

RE: Norstar incoming calls pool

Carrier needs to put lines in a hunt group.

RE: Norstar incoming calls pool

When converting from one type of line to another it turns into a new order, they dump the old setup and build a new one and like mentioned above they built it wrong.
Meantime press F71 to answer the Call Waiting calls.

Once they fix that then test your AA on all lines.

In future you can just mention you have MICS 4.0 & Callpilot 100 X.X (X.X = version software, when in F983 press 9 to see it)

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www.curlycord.com
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RE: Norstar incoming calls pool

(OP)
Correct, it was call waiting enabled on every line. Engineer mentioned that day of porting somebody might of been in a hurry and overlooked that detail. Good news is they have disabled call waiting and everything is back to normal. Much thanks for the assistance.

Will make a note of not listing the entire system in the future.

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