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Can’t check messages with centralized voicemail

Can’t check messages with centralized voicemail

Can’t check messages with centralized voicemail

(OP)
I have 2 IP Offices (10.1.3) connected via SCN. Voicemail pro is connected to Site A. Site B is centralized VM. In site B I cannot dial *17 and log into the voicemail. Ironically I can check messages using visual voicemail at site B. I can check messages for voicemail boxes for both systems when I dial *17 at site A. Site B has a ton of phantom mailboxes. They don’t want to use voicemail to email because apparently the employees checking the phantom mailboxes do not check emails on a regular basis. When I dial *17 at site B I get the voicemail login prompt. When I dial the extension (any extension at either site a or b) and enter the # sign I get a prompt immediately saying login incorrect. I didn’t even get a prompt to enter a password. Has anyone else seen this? As always, thank you in advance.

RE: Can’t check messages with centralized voicemail

Is this a new install? Has this ever worked?

RE: Can’t check messages with centralized voicemail

(OP)
This is an inherited customer. The customer had set up the two IP Offices with SCN and embedded voicemail on both sides. Since two embedded voicemails over SCN isn't supported with AVAYA, I advised we utilize voicemail pro and use centralized voicemail. I did upgrade both systems to 10.1. (one was from 8.1 and the other from 9.0). So to answer the question, I wouldn't know if it worked or not because they were not using centralized voicemail until yesterday.

RE: Can’t check messages with centralized voicemail

In the voicemail pro client have you set a default leave and collect point - I find this helps with odd issues like this - also stops the system asking for a mailbox number when you dial *17 from your own extension.

| ACSS SME |

RE: Can’t check messages with centralized voicemail

Is site b set to centralized vm in system tab under voicemail
Is the *17 short code the same on both sites?
Is the SCN up?
Can you dial between sites?

RE: Can’t check messages with centralized voicemail

Did you erase and rebuild the security setting during the upgrade?
in my experience upgrading from 9.x the security settings get corrupted which cause problems with VM Pro and other connections.
My advise is to defeult the security settings an reconfigure it, also set a password on the VM Pro connection and in the VMPro client as well.
That would be my first thing to do.

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