×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Forward extension, dealing with Voicemail
2

Forward extension, dealing with Voicemail

Forward extension, dealing with Voicemail

(OP)
An employee has been terminated; we forward their extension to someone else. However, if that someone else doesn't pick up, the caller is left in the terminated person's voicemail. What's the common solution for this problem with IP Office 6 ?

Thanks
Fred

RE: Forward extension, dealing with Voicemail

Voicemail Pro, make a leave action for the terminated employee to leave message in the someone else's mailbox.

Embedded voicemail, make a short code that is Dial Extension to the someone else's extension, and forward the terminated employee's extension to the short code

RE: Forward extension, dealing with Voicemail

Other alternatives
1) reprogram the DDI to call reception/hr/wherever untill a new member of staff is assigned
2) change the VM greeting to a repeating loop (save with 4 instead of 3) advising callers of the new number to ring.

In my opinion Option 1 is usually the best - especially as you have already tried diverting the extn.



Do things on the cheap & it will cost you dear

RE: Forward extension, dealing with Voicemail

(OP)
Thanks folks. I'll look at these.
Fred

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close