How can I check OOF in VM-pro?
How can I check OOF in VM-pro?
(OP)
Hello all,
I have a button programmed to set The Hunt group to Out of Office so that it rings all extensions. This works.
How can i check for this condition in the VMPro ? In other words how can I tell if OOF is active in my program?
I have a button programmed to set The Hunt group to Out of Office so that it rings all extensions. This works.
How can i check for this condition in the VMPro ? In other words how can I tell if OOF is active in my program?
Talk To Other Members
RE: How can I check OOF in VM-pro?
Select Generic Command > Change User or Group Configuration
Operation > Get
From User\Group Mailbox > {name of group}
Parameter > Service Mode
Select Variable for Result > $SAV (can't be changed)
In Service - $SAV=1 (easy to remember, because 1 = ON)
Out of Service - $SAV=0 (also easy to remeber, because 0 = OFF)
Night Service - $SAV=2 (not so easy to remember, but if it isn't ON or OFF, this is all that is left)
RE: How can I check OOF in VM-pro?
I will try this now and report back.
RE: How can I check OOF in VM-pro?
http://marketingtools.avaya.com/knowledgebase/busi...
RE: How can I check OOF in VM-pro?
I was testing this and it does not work - for a strange reason that I have not been able to identify as of yet - so any help would greatly be appreciated.
Here is what I have:
1. All calls coming in are handled by VM:FlowControlAttendant
2. In a normal flow calls are transferred to "Main" huntgroup (7900) which includes receptionist extension
3. if receptionist does not answer within 15 seconds overflow redirects call to VM:AutoAttendant
4. In VM:AutoAttendant call is redirected to specific extension as selected by caller.
5. Receptionist has a button programmed to set OOS for "Main" huntgroup (7900)
6. When this button is pressed, it toggles the light on and any call reaching the Main huntgroup are redirected to the out of service fallback group "All phones" (7777)
7. "All phones" huntgroup basically rings all extensions in the office. Time profile for fallback is set to cover all time all days.
All of the above is working perfectly OK!
Now, in VM:FlowControlAttebdant I want to detect if OOS has been set for "Main" huntgroup and I followed the procedure outlined by @TouchToneTommy, however it did not work.
When I get the value of OOS for huntgroup 7900 I always get 0 - regardless of how the button is set. Interestingly I checked the OOS value for huntgroup 7777 and it is always 1 regardless of how the button is set.
In other words, the get service mode is not working for me.
Any clues as to what would make this work ?