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New J179 IP Phones

New J179 IP Phones

New J179 IP Phones

Trying to setup my first J179 IP phone on my demo system here in my Lab.
I upgraded the system to R11 which is requited, but cant get the phone to register.
After putting in Extn and Password, the phone sits on "acquiring services" and goes no where.
Any ideas?

Isaac Braca
Avaya ACA - IP Office
CTO / ICCS & Co., LLC.

ICCS, Your Premier IT & Telecom Partner, is a New York City Based Avaya SMB Expert Business Partner and IT Consulting Firm.

Visit and Post on my Blog: http://ipofficeexpert.blogspot.com/

RE: New J179 IP Phones

Did the firmware update? What does the setting menu show for info? I had run early versions of the sets and they were pretty fool proof.


RE: New J179 IP Phones

1) Go into the phone's admin menus and looking at which server addresses it has got would tell us a lot. It needs to have got the IP Office address as its file server in order to have then requested its J100Supgrade.txt file and the settings.txt file. That either happens through DHCP or through you entering the address when the new phone first prompts for it.

2) Its a SIP phone, so even if you've have 9600 phones working fine, you need to enable the settings for SIP extension support (SIP registrars, etc).

3) For R11.0, new SIP extensions register using the extension Phone Password settings rather than the user Login Code.

4) If you're not using the auto-generated 46xxsettings.txt file then you're probably missing a lot of settings. Take a backup copy of your existing 46xxsettings.txt file and then delete it from the system. Let the system auto-generate a settings file by looking at it using a browser and save a copy of that. Compare the two. Any custom settings that you previously had in the 46xxsettings.txt file now need to go in a file called 46xxspecials.txt.

Stuck in a never ending cycle of file copying.

RE: New J179 IP Phones

Great post from @sizbut - have a star.

Pay special attention to Point 3) as this is essential (and documented).

Only thing I would add is that to enable the 46xxspecials.txt file in the autogenrated settings, add this to the NoUser source numbers;

CODE -->


Lastly - if you have TLS enabled, then you may need to make some modifications to the settings file depending on the certificates being used.


RE: New J179 IP Phones

Cheers. For the GA release they removed the need for the NUSN (they worked out it the specials file would be very popular).

So now, if the 46xxspecials.txt file is present on the system, then the extra command to use it is automatically added to the auto-generated 46xxsettings.txt file.

Stuck in a never ending cycle of file copying.

RE: New J179 IP Phones

So these aren't H323? How does licensing go?

RE: New J179 IP Phones

Yes and no.
They come with SIP firmware but uses a normal IP license but you can convert them to H.323 although it makes no sense.


I'm not insane, my mother had me tested!

RE: New J179 IP Phones

They are SIP (which is great for remote users via an SBC without the hassles of VPN) but have special signaling with IP Office so offer the same features as an H.323 9611G.

RE: New J179 IP Phones

if you convert them to h323 the screen and options go just like the 96X1 screens, sort of ruins the look and the feel of the phone


A word to the wise ain't necessary - it's the stupid ones that need the advice.

RE: New J179 IP Phones

hi followed all relevant knowledge base info this but still no joy getting the phones working.

Basically as a test I web browsed to the 46xxsettings which auto generated, all the settings within look ok but a j179 just doesn't seem to take the settings. The SIP proxy remains blank, it does say press new to add, but new option doesn't list. Its like the phone just doesn't look to the file and pull its settings through.

I don't have the J100 upgrade file from what I can see within the file manager , but no where references adding this so presuming this is part of the standard IPO files from ISO

thought it may have been an issue with TLS so disabled but still no look.

I've reset the phones to factory numerous times but still no joy - any ideas?

RE: New J179 IP Phones

The J179 comes from the factory with 1.5 firmware. You will need to get it to 2.0 firmware to work on IPO.

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