Hello. Can anyone tell me if there's a good doc to reference when trying to figure out what all the abbreviations mean when printing out ACD's and CDN's in LD 23? I've referenced the book on Automatic Call Distribution Fundamentals NN43001-551 but it seems some of them aren't in there. Most of the call centers built in our PBX were copied from others and it seems that most of the fields don't apply but are populated with numbers like OVTH, CWTH, BYTH, etc...We don't have any call centers that overflow into other call centers when all agents are busy. Also FRRT,SRRT,FRT,SRT for the first and second RAN assignments are populated but doesn't the script control that?
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