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10.1 voicemail code stuck at 6 digits

10.1 voicemail code stuck at 6 digits

10.1 voicemail code stuck at 6 digits

(OP)
server edition 10.1SP1

login code complexity is on but reduced to 4 but when logging in to voicemail all users have had to change their passwords. voicemail is also requiring at least 6 digits. this was an upgrade from 9.1. most setting stayed the same but some, including extension login requirements, are now required (gahh!!!).

any ideas?

RE: 10.1 voicemail code stuck at 6 digits

Do you have the box for enforcement checked? I realize you changed the length from 6 to 4 digits. I had the same issue on a new R10.1 IPOSE where we lowered the digit length from 6 to 4 but we had to check the enforcement box to allow it to accept 4 but i already had complexity checked. If it is checked, it may be something else tied to the upgrade.

effectivecommunicat
ACIS, ACSS Certified

RE: 10.1 voicemail code stuck at 6 digits

It is also determined in the security settings. I would have to look to give you the exact answer... but that gives you a direction.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: 10.1 voicemail code stuck at 6 digits

I ran into this on an upgrade from 9.1.12 to 10.1.1. I had to enable the enforcement, set it to 4 for min length, but I disabled complexity since this customer had a lot of users and groups that didn't even have mailbox passwords set up. I figured those who did have passwords probably used something like their extension or 1234 since the enforcement and complexity had been disabled while they were on 9.1. Explained to the customer there was nothing I could do, Avaya's made IP Office more security-centered in these later releases.

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