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ip ioffice and analog trunks, line assignment option

ip ioffice and analog trunks, line assignment option

ip ioffice and analog trunks, line assignment option

I have a office that is using several Analog trunks and I was considering a IP office for them.
I have heard that using analog trunks on a IP office is not good because of using call appearances
instead of line assignment. The office uses analog trunks on individual sets for direct lines that
are usually assigned to a legal assistant and the Lawyer. The call rings the assistant. If no one catches the call then it goes to reception,
not to a voice mail box. If cost of analog trunks is not an issue, can line assignment be and option? Or is it better to just go with
a PRI?

RE: ip ioffice and analog trunks, line assignment option

We often install IPO with analog lines. The trick is to not use line appearance buttons and just treat it like a PRI.

In your case, line 6 would be in its own incoming & outgoing group and ICR direct calls to a hunt group called Lawyer A. The hunt group is set up to ring the assistant and then overflow to reception.

If you want to give access to the line for outgoing calls, set up a user short code for the assistant and the lawyer that they can dial 8N to access the private line or 9N to access the main rotary group.

You can even set up a dedicated park button for each lawyer, assigned to reception, the assistant, and the lawyer.

All that being said, there are benefits to PRI (or SIP if available) such as caller ID, better sound quality, mobile twinning, proper DIDs, etc.

- Qz

RE: ip ioffice and analog trunks, line assignment option

If you are going to go with IP office do yourself a few favors:

-Purchase an essential edition license do NOT use basic mode it sucks

-Do not use line appearances with Standard mode, it does not handle them well and there is ALWAYS a way to do what you want without using them

-Make sure the system is running the newest version including service pack (unless by the time you buy it there is a newer versions and it is reported as a bad version... can usually see posts here about certain versions sucking).

-Get some training on the system so you know what it can do well or what it can't do well. There are so many things that are far trickier then they should be (such as delay ringing an auto attendant). A ton of programmers use line appearances for no other reason then they do not know how to meet the customer's needs without using them. They are NEVER actually needed and both you and your customer will be much happier without them.

The truth is just an excuse for lack of imagination.

RE: ip ioffice and analog trunks, line assignment option

Could also go with a SIP Trunk as well.

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