×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

ip ioffice and analog trunks, line assignment option

ip ioffice and analog trunks, line assignment option

ip ioffice and analog trunks, line assignment option

(OP)
I have a office that is using several Analog trunks and I was considering a IP office for them.
I have heard that using analog trunks on a IP office is not good because of using call appearances
instead of line assignment. The office uses analog trunks on individual sets for direct lines that
are usually assigned to a legal assistant and the Lawyer. The call rings the assistant. If no one catches the call then it goes to reception,
not to a voice mail box. If cost of analog trunks is not an issue, can line assignment be and option? Or is it better to just go with
a PRI?

RE: ip ioffice and analog trunks, line assignment option

We often install IPO with analog lines. The trick is to not use line appearance buttons and just treat it like a PRI.

In your case, line 6 would be in its own incoming & outgoing group and ICR direct calls to a hunt group called Lawyer A. The hunt group is set up to ring the assistant and then overflow to reception.

If you want to give access to the line for outgoing calls, set up a user short code for the assistant and the lawyer that they can dial 8N to access the private line or 9N to access the main rotary group.

You can even set up a dedicated park button for each lawyer, assigned to reception, the assistant, and the lawyer.

All that being said, there are benefits to PRI (or SIP if available) such as caller ID, better sound quality, mobile twinning, proper DIDs, etc.

- Qz

RE: ip ioffice and analog trunks, line assignment option

If you are going to go with IP office do yourself a few favors:

-Purchase an essential edition license do NOT use basic mode it sucks

-Do not use line appearances with Standard mode, it does not handle them well and there is ALWAYS a way to do what you want without using them

-Make sure the system is running the newest version including service pack (unless by the time you buy it there is a newer versions and it is reported as a bad version... can usually see posts here about certain versions sucking).

-Get some training on the system so you know what it can do well or what it can't do well. There are so many things that are far trickier then they should be (such as delay ringing an auto attendant). A ton of programmers use line appearances for no other reason then they do not know how to meet the customer's needs without using them. They are NEVER actually needed and both you and your customer will be much happier without them.

The truth is just an excuse for lack of imagination.

RE: ip ioffice and analog trunks, line assignment option

Could also go with a SIP Trunk as well.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close