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Merlin Magix - Transferring Calls Using POTS Lines

Merlin Magix - Transferring Calls Using POTS Lines

Merlin Magix - Transferring Calls Using POTS Lines

Our service provider (Verizon) notified us that they are discontinuing service to our location through their current technology (soft switch.) Their claim is that we have 2 options, the first is that we could upgrade to fiber optic lines but those lines won't work with our PBX system (Merlin Magix) so we would be forced to install a VOIP system within the next 2 weeks before they shut off the soft switch. The other option is to go to POTS lines which they claim will cause us to not be able to transfer calls.

We currently have 35 phones and each has their own internal extension. We have 8 phone lines coming into the system. 6 of the external lines are only set to ring on 4 phones. The other 2 lines ring on 3 phones. All of the other phones have to have a call forwarded to them from one of the phones that receives external calls if they want calls from the outside. There is no way to call someone directly at their extension from an external phone. However, all phones can call outside. After explaining all of this to Verizon, they claim that there is no way that we only have 8 phone lines while having 35 active extensions. They claim that we either have a trunk line or an ISDN. However, we do not have that as far as I can tell. In the very least, we are not paying for a trunk or ISDN service.

From my limited understanding, my belief is that we essentially have local extensions that have nothing to do with Verizon since they cannot be reached externally. My assumption is that the Merlin Magix is doing to the transferring and it is only transferring the calls on the local extension and not doing anything with the connection to Verizon. If that is the case, we should still be able to transfer our calls internally even if we switch our lines to POTS lines. Is that correct?

RE: Merlin Magix - Transferring Calls Using POTS Lines

Verizon does not understand pbx!

You're perfectly fine with POTS lines. You will be able to do everything you did before, as you're essentially using POTS now.

RE: Merlin Magix - Transferring Calls Using POTS Lines

Verizon Fios dial tones ALWAYS worked properly
including caller ID on my Magix 4.0...
When Verizon was replaced by Frontier...still
no problems....Service provider techs don't know
squat about the PBX type eq in the field...
The esteemed techs on this site will keep you informed

RE: Merlin Magix - Transferring Calls Using POTS Lines

Thank you both for the input. We are converting to the POTS lines later this month. My assumption was that the PBX was essentially treating the existing lines like POTS lines but it was simply an assumption. I am happy to have more knowledgeable individuals confirming that assumption.

RE: Merlin Magix - Transferring Calls Using POTS Lines

clues in your description make me think that you may currently be using some part of centrex/plexar service, and verizon is describing a switch hook flash transfer function.


RE: Merlin Magix - Transferring Calls Using POTS Lines

My 2 Cents worth. Just as TTT said, the folks you are talking to have no concept of PBX. Especially when they tell you that you can't have 8 lines and 35 Extensions. I suggest any future dealings you have with Verizon be done with a different agent. The one that told you that sounds down right DANGEROUS!


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