Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


How much for Implementation Services in US?

How much for Implementation Services in US?

How much for Implementation Services in US?

Hi guys,

I have a CMS R16 (located in New York) that needs to be upgraded to R18. Normally in US how much will it cost for professional services doing CMS with less than 50 agents. My vendor is quoting me 24K USD for professional services alone. I need to know if this is normal because its way too much. I’m only talking about professional services alone of a vendor and NOT even engaging Avaya APS.

RE: How much for Implementation Services in US?

It would all depend on the SOW. The number of agents is not normal the deciding factor.I don't have the cost, but we just went through that process in Oct. And at 24K for the total number of hours of work, Out of Hours work for the upgrade, sounds close. Are you replacing hardware, spinning it up on a VM, etc. will all affect the cost. CMS has never been a cheep product.

RE: How much for Implementation Services in US?

Thank you David. I believe our data is not that large compare to other contact centers. Im just amazed how can they quote. Yes, I'm going to replace the hardware.

RE: How much for Implementation Services in US?

There are several parts to a CMS upgrade quote. First of all, until recently you had no choice but to engage Avaya if for no other reason then to initially license the box. Then there is the data migration (running backups, getting the file copied over, and imported) and changes to the switch link versions. Lastly there is the whole question of APS which could cover anything including ECH, ODBC, RTA/Historical, Custom Report Validation (should be any issues between 16 and 18), network printers, etc. Same number of agents for two different customers can vary dramatically.

One thing often overlooked is backups. When migrating to VMware the backup to tape or USB stick is no longer an option. You need an alternative backup solution (typically an *nix NFS server).

RE: How much for Implementation Services in US?

Just to give you a reference point the bare minimum avaya allows for professional services is stand up the server, put a ip on it, create backups, and copy the licenses costs about 12k.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close