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How to cover a call to voicemail, that has already been routed through one cov path.

How to cover a call to voicemail, that has already been routed through one cov path.

How to cover a call to voicemail, that has already been routed through one cov path.

comm mgr 5.2.1
have several clinics with automated attds done through vectors. the main number is a hunt group with no members, with a cov path that points to a cov remote entry, which comes back into a vdn to get to the attd vector. these vector's have options that go to exts with voicemail. hence the double coverage problem.

2 reasons the main numbers are setup as hunt groups, and not as vdn's:
1. allows them to have one button to send calls to answering service after hours; hunt-ns
2. i havent been able to find a way to do a call forward on a vdn.

doing it this way ties up another outgoing and another incoming trunk. with another project we have coming up, i will need all the outgoing trunks i can get. is there another way to accomplish an attendant with exts to vm, and one button for redirecting to answering service?

thanks, tim

RE: How to cover a call to voicemail, that has already been routed through one cov path.

holy cow, found my answer in a post from nearly 8 years ago:

AvayaTier3 (TechnicalUser) 2 Apr 10 12:15

To enter an extension that is assigned as a vector directory number (VDN) as the
last point in the coverage path, you must make an administration change. For
more information, see Avaya Aura? Call Center 5.2 Call Vectoring and Expert
Agent selection (EAS) Reference, 07-600780.

The double coverage restriction is lifted as of CM 5.1 when involving VDNs.
On the coverage path form, there is a new setting called "Cvg Enabled for VDN
Route-To Party?" Setting it to Y allows the 2nd coverage to work when it is a
VDN. However, you cannot have a triple coverage.


Avaya Aura Communication Manager Screen Reference

Release 5.2
May 2009
Issue 1.0

RE: How to cover a call to voicemail, that has already been routed through one cov path.

Good work Tweege. Lots of information in the current database.

Double coverage didn't work until 5.2.1 SP3.
5.2.1 SP4. Per the SP4 release notes (page 51 of the PDF) it states that it
fixed this: The "Cvg Enabled for VDN Route-To Party?" feature on "Coverage-path"
worked only for the first "route-to" step in a vector.
VDN In a Coverage Path
About VICP
VDN in a Coverage Path (VICP) enhances call coverage and call vectoring. If you
enable Call Vectoring (Basic) or Call Prompting, you can assign a VDN as the
last point in a coverage path. A vector or Call Prompting processes calls that
reach this coverage point.

VICP considerations

- A VDN is not allowed to be a member of a coverage answer group.
- A coverage answer group can only be a point in a coverage path. A vector
cannot route a covered call to a coverage answer group.
- Removing a VDN from the system with the remove vdn <extension> command
automatically removes the VDN from any coverage paths.
- By default, features such as Call Coverage, Call Forwarding, RONA, or Night
Service cannot redirect calls that cover to a VDN. Therefore the route-to digits
or routeto number command with cov set to y is treated the same as cov set to n.
- The Cvg Enabled for VDN Route-to Party field on the Coverage Path screen
allows a second redirection (if needed) when a route-to command with cov = y
vector step processes a previously covered call routed to a VDN. The default is
n which retains the single redirection operation. If you set the field to y and
the call has covered only once, the call redirects again as though the call was
placed directly to the VDN. For example, the following second redirection can
a. the destination has a coverage path or another redirection feature.
b. the calling user presses the go-to-cover button while the destination rings
the principal phone on the second coverage path. The call stops ringing at the
second principal phone and moves to the next coverage path.
c. the second principal phone's Hunt-to Station path is checked for possible
hunt before coverage or hunt after coverage redirection.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"


44 years Bell, AT&T, Lucent, Avaya
Tier 3 for 34 years and counting

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