Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


Analog lines tie up after remote forward

Analog lines tie up after remote forward

Analog lines tie up after remote forward

This is a very small IP Office R9 with 3 analog lines that are converted from fiber, 3 phones, Essential Edition. They do some remote transferring to cell phones. The call comes in on line 2, they do a remote forward which grabs line 3. After such a transfer, line 2 does not disconnect and line 3 is still tied up with line 2. They will stay connected for hours until I disconnect them via System Status. For regular calls, the disconnect doesn't happen for over a minute. I have asked the dial tone provider to look into that...oh, 3 times now...

Attached are Monitor traces of a call that tied up yesterday. Incoming phone number is 123-456-7890. I'm wondering if the log tells me anything and/or if anyone knows if there is something in the IPO that I can adjust that might help with this issue.

RE: Analog lines tie up after remote forward

reach out to line provider as they need to enable disconnect supervision

RE: Analog lines tie up after remote forward

Provider needs to set up disconnect clear/reliable disconnect, if they can't you're stuck.

We never sell systems on analogue lines if this is a requirement, we change the trunk type smile

RE: Analog lines tie up after remote forward

Thanks for the answer I knew was coming...I just contacted them for the 4th time and told the customer to stop doing remote transfers until they fix it. Thank you both.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close