Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


DND and User Button Programming

DND and User Button Programming

DND and User Button Programming

Hello ...

I have a the following case,

1. Extn. No. 400 (Manager), set to DND, on the DND list programmed specific people to call him.
2. When No Answer Timeout reach on that Extn. (400), the call forwarded to her secertary.
3. on the specific user on the DND list we programmed a User Button (400) to directly ring Manager.
4. because Extn. 400 have a DND, the user must press a button then select to reach a user. ( in this case after no aswer timout the
user forwarded to secertary)
5. the customer complains that he want a user to press a buttons without select
6. found another buttons named Direct Dial by Extn Number, and this type of buttons dial direct without select needed, but now this
type of buttons override any forwarded rules.

Is there a way to programm a buttons that direct ring to the user and forwarded to her secertary if he no answer.


RE: DND and User Button Programming

Through adjusting the user button no, since it is also presenting them with other options (MESSAGE, VOICEMAIL, CALLBACK) so as to not annoy their manager who they now know set themself to DND.

If they don't really care about the status feedback coming from the User button (and the manager's request implies that) then replace the User button with a simple Abbreviated Dial button set to the Manager's extension number.

Stuck in a never ending cycle of file copying.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close