Resetting the Auto Attendant 1

Leighshere · Sep 15, 2017

Hi, all.

Our company uses Avaya IP Office 500 v2, and our phones are Nortel Model 7316e. Right now, when someone calls, the system plays the message "please dial..." and if they wait, it comes to reception (me). My boss would like to fix it so my phone rings immediately, and only goes to auto attendant if I don't pick up after a certain number of rings.

I'd be more interested on the best place to find this info, as opposed to just being told. Any help would be appreciated. Thanks!

Westi · Sep 15, 2017

You need the program to do it called Manager
Then you need to learn basic programming that is not easily found as this in the programming manual because the are multiple ways that it can be programmed.
Best I can tell you is to find a competent Avaya business partner and pay a tech to show you the basics an a couple of hours which will show you probably 95% of what you will ever need to adjust the programming.

Joe W.

FHandw, ACSS (SME)

"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

intrigrant · Sep 16, 2017

Assuming you have access to the Avaya Manager then do the following:
There must be a system shortcode like
SC = whatever, I prefer *99
Telephonenumber = "AA:<name of the AutoAttendant"
Action = AutoAttendant
LineID = 0

Then in the user settings in "Forwarding" set the "Forward on Busy/No Answer" to the above mentioned shortcode e.g. *99 and disable the feature for internal calls

Now go in Incoming Call Route, locate the DDI (incoming number) to change and set the destination not to the AutoAttendand but to the above changed user.

Done, your boss will be happy.

Leighshere · Sep 25, 2017

Thanks, intrigant; it does exactly what we want now.

New question: now that we've changed it, I notice that when I answer an incoming call, there is a whirring noise for about half a second; my boss has also noticed that, when the system is on auto attendant, the first part of the recorded message ("if you know your party's extension...) is missing. Very bizarre.

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Resetting the Auto Attendant 1

Leighshere

Vendor

Westi

Programmer

intrigrant

Systems Engineer

Leighshere

Vendor

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