You need the program to do it called Manager
Then you need to learn basic programming that is not easily found as this in the programming manual because the are multiple ways that it can be programmed.
Best I can tell you is to find a competent Avaya business partner and pay a tech to show you the basics an a couple of hours which will show you probably 95% of what you will ever need to adjust the programming.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

Assuming you have access to the Avaya Manager then do the following:
There must be a system shortcode like
SC = whatever, I prefer *99
Telephonenumber = "AA:<name of the AutoAttendant"
Action = AutoAttendant
LineID = 0

Then in the user settings in "Forwarding" set the "Forward on Busy/No Answer" to the above mentioned shortcode e.g. *99 and disable the feature for internal calls

Now go in Incoming Call Route, locate the DDI (incoming number) to change and set the destination not to the AutoAttendand but to the above changed user.

Done, your boss will be happy.

Thanks, intrigant; it does exactly what we want now.

New question: now that we've changed it, I notice that when I answer an incoming call, there is a whirring noise for about half a second; my boss has also noticed that, when the system is on auto attendant, the first part of the recorded message ("if you know your party's extension...) is missing. Very bizarre.