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no voicemail tutorial?

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azrael2000

azrael2000

Technical User
Joined
Jun 10, 2008
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Hi All.

I have an ip office 500 v2 running 10.0.0.5.0 with embedded voicemail ip office mode.

When I dialled the *17 to initialize the mailbox, I don't get the message "Avaya IP Office for help at any time press *H"
I just get the "enter your password". I am not given the initial setup tutorial.

The system has been rebooted, the users recreated, password for the voicemail entered, voicemail help selected, and I don't get the tutorial.

Any ideas?

Regards
 
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Disable the "enforce password" setting in System>Voicemail, set the VM Type as "IP Office"enter the "V<extension number>" in the users sourcecode.

Did work for me today on 10.1.0.0.0.0.0.0.0.and something
 
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Hi intrigrant.

The source number was removed.
The password enforcement was totally disabled on both the voicemail and telephony.
The Embedded Voicemail is set to IP Office Mode, and I get the same result.

I added the VXXX number in sourcecodes and the only difference is that now I get straight through to the "You have X voicemail".

Regards
 
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That's what you do get on embedded, it's only VM Pro (and VM Lite) that you get the "for help at any time" prompt as soon as you log in :-)
 
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And then enable User>Voicemail "Voicemail Help
 
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BTW, it is all covered in the Manager help file, the one you get after pressing F1 in Manager....
 
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Got it working.

1) Set IP Office Mode in System -> Voicemail to Embedded Intuity Mode.
2) In User -> Voicemail set the password, select voicemail help.
3) Remove the Source Code in User
4) Save.

This will cause, with a new Mailbox, for you to be:

1) Prompted for Extension number and password.
2) After entering, you will have Silicon Sally give you the walk through.

Thanks for the help guys.
Hope this helps someone else.

Regards
 
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Yes, yo don't get that in IP Office mode, wouldn't know about Intuity...yuk :-)
 
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Intuity, sounds like Inuit

In IP Office mode with Voicemail Help enabled you get "For help at any time press 8" which is not available for intuity
 
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