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Mailbox locked--tried resetting password, still need help!!!

Mailbox locked--tried resetting password, still need help!!!

Mailbox locked--tried resetting password, still need help!!!

(OP)
We have a user who's voicemail box is locked.  I went into the system to reset the password to the mailbox, but that did not do it.  

I checked and verified the name of the mailbox by calling myself from that extension and leaving a message.  What I'm thinking is, maybe this is not the name of the mailbox? (even tho it seems rather odd) -- is there any way to verify a mailbox name in conjunction with its extension?  Thanks

RE: Mailbox locked--tried resetting password, still need help!!!

I would delete th evoice mail box and reinstall. Do not forget the put in the greeting to make it active.

Jeter@LasVegas.com
J.Fisher CCNA

RE: Mailbox locked--tried resetting password, still need help!!!

(OP)
Ok, how do I tell what mailbox is assigned to what extension?  I deleted the mailbox and went to re-initialize it, but when it asked me for the extension, it told me it was already assigned.....help, thanks!

RE: Mailbox locked--tried resetting password, still need help!!!

go into and edit the voice mail boxes and you can see what ext is to what vms box.

Jeter@LasVegas.com
J.Fisher CCNA

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