WarcoHushe
Vendor
Hi all,
Here's a thing I ran into yesterday. Customer is in Basic Mode, running 10.0.0.3.05, installed a month ago. I have only seen Basic mode able to forward call Unconditionally, whether it is to another extension or to a personal speed dial. When you view an extension in Status, it always shows the extension as forwarded Unconditionally.
This customer has no AA, all the lines cover to extension 10, but the call will forward to Extension 20 on no answer or busy. When I view the Extension in Status, it reads that the forwarding is on for no answer and busy. How is that possible in Basic Mode? Feature 11 is for forward unconditionally, as is programming a forward button. Is there a secret Feature Code that I am missing?
The original install tech did not set this up. Neither of us knew that it was possible.
Any suggestions? Other than put them in Standard, that is.
Here's a thing I ran into yesterday. Customer is in Basic Mode, running 10.0.0.3.05, installed a month ago. I have only seen Basic mode able to forward call Unconditionally, whether it is to another extension or to a personal speed dial. When you view an extension in Status, it always shows the extension as forwarded Unconditionally.
This customer has no AA, all the lines cover to extension 10, but the call will forward to Extension 20 on no answer or busy. When I view the Extension in Status, it reads that the forwarding is on for no answer and busy. How is that possible in Basic Mode? Feature 11 is for forward unconditionally, as is programming a forward button. Is there a secret Feature Code that I am missing?
The original install tech did not set this up. Neither of us knew that it was possible.
Any suggestions? Other than put them in Standard, that is.