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Avaya Orchestration designer

Avaya Orchestration designer

Avaya Orchestration designer

(OP)
Hello Everyone

I am kind of new to the world of Avaya orchestration designer, and was wondering if anyone can help.
I am trying to write a closed script where the office has closed for the day and I need it play the message of closed which I have managed to do, but then I need it to allow the end user to leave a voicemail through callpilot.

Any Help would be much appreciated

OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT closed_msg

RE: Avaya Orchestration designer

put in a ACD with NCFW to the Callpilot or a Phantom with DCFW to the Callpilot which ever you prefer, add a mailbox with the number of the ACD/Phantom.

If you want them to press a key for example 1 to choose to leave a VM then add a DN variable (digit_choice_cv):
/***************************************************************/
ASSIGN 0 TO digit_choice_cv

OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT closed_msg
COLLECT 1 DIGITS INTO digit_choice_cv INTER DIGIT TIMER 4
END VOICE SESSION

WHERE digit_choice_cv EQUALS
VALUE 1: ROUTE CALL <dn of ACD/Phantom>
DEFAULT: DISCONNECT
END WHERE
/***************************************************************/

If you just want to force call straight to VM:

/***************************************************************/

OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT closed_msg
END VOICE SESSION

ROUTE CALL <dn of ACD/Phantom>

/***************************************************************/

RE: Avaya Orchestration designer

(OP)
Many Thanks bignose21 this has been a great help.smile

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