Modular Messaging Not Answering
Modular Messaging Not Answering
(OP)
Hi
I have 1 user on Modular Messaging 5.2 that will not go to voicemail. Instead of hearing the recorded name and then being able to leave a message,instead you will hear the system say ' Are you still there ' a couple times then ' Sorry you are having trouble ' then disconnects the call. I have tried removing / adding the user to vm and the pbx already. In the Frontend MAS there was multipke entries for this user ( we thought that was the issue ) so a FEDB sync was performed. After the sync the ext only appears once now but still not able to leave a message on that one box on the system. I do not think it is on the pbx side because I changed the coverage path to point to a test extension and the cov path folowed and rang the phone. Thanks for any help you may have.
I have 1 user on Modular Messaging 5.2 that will not go to voicemail. Instead of hearing the recorded name and then being able to leave a message,instead you will hear the system say ' Are you still there ' a couple times then ' Sorry you are having trouble ' then disconnects the call. I have tried removing / adding the user to vm and the pbx already. In the Frontend MAS there was multipke entries for this user ( we thought that was the issue ) so a FEDB sync was performed. After the sync the ext only appears once now but still not able to leave a message on that one box on the system. I do not think it is on the pbx side because I changed the coverage path to point to a test extension and the cov path folowed and rang the phone. Thanks for any help you may have.
RE: Modular Messaging Not Answering
Look at the associations in caller applications to see if the number is listed under called number
Ken Means
www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
RE: Modular Messaging Not Answering
RE: Modular Messaging Not Answering
I would open the OHV in live mode and then call it. It should show you what is answering the call.
Ken Means
www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
RE: Modular Messaging Not Answering
RE: Modular Messaging Not Answering
Ken Means
www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
RE: Modular Messaging Not Answering
That was exactly it.
The issue was that someone associated her extension with a caller app in the voicemail system, it is working fine now once removed.